Hi, how can we help?
We are currently working through an unprecedented volume of messages and are doing everything we can to respond as soon as we possibly can
If you've already reached out to us and haven't heard back, rest assured we will respond to everybody. There is no need to send multiple messages, either within the same chain or via another channel
Are your products authentic?
Yes. We only sell 100% authentic items.
How do I track my order?
Once your order ships, we’ll email you a tracking link so you can follow its progress. You may also be able to locate your tracking here if you know your order number.
Can you provide more photos of an item?
No. Most previously used items are already individually photographed.
How do I return an item?
Full returns information and step-by-step guidance can be found here.
What payment methods do you accept?
Major credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna, Clearpay, Kakao, Naver, WeChat, iDeal and more.
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Still need help? Contact us