Whether an additional charge is applied to your purchase upon arrival in customs will depend on the destination country.
European Union
For orders to any of the 27 European Union member states, customers should not expect an additional charge on their purchases post-shipment.
We collect VAT at checkout and ship under IOSS terms to ensure smooth customs clearance. For purchases exceeding €150, we also collect a 12% duty charge.
If you are asked to pay any additional fees by customs or the parcel carrier, please contact us immediately so we can provide a solution.
Rest of World
A duty charge may apply on international purchases outside of the European Union depending on the value of your purchase and local import thresholds.
These charges are levied by customs authorities in the destination country and we cannot predict their value, refund or reimburse such costs.
In the event these charges are not paid and your parcel is returned to sender, we reserve the right to deduct any extra charges accrued from your refund upon arrival at our warehouse.