On the day of its collection from our warehouse, you will receive an email containing the tracking information for your order. You are also able to access this information from within your account.
When will my tracking number update?
It can take 24 hours for tracking information to update after shipment. For Royal Mail shipments your national postal service will only have information about your parcel once it has cleared customs.
Royal Mail Tracking Statuses:
Item Leaving the UK - this is the final update before your parcel is added on to a flight out of the UK. For some destinations the tracking information may not update again for another 2 weeks, when the parcel clears customs. Tracking isn't available during the customs clearance process but once complete your national postal service will be in possession of the parcel and updates will also appear on their website.