Please contact us if your order hasn't arrived within the dates provided at checkout. We will be unable to investigate your shipment until these dates have passed.
A late order isn't necessarily lost.
We will liaise with our shipping partners to locate and ensure delivery of your parcel as soon as possible. If this isn't possible and our partners advise the order is lost we will be able to provide a refund or replacement order depending on your preference and the availability of stock.
We will be unable to investigate a parcel or refund or replace if shipped more than 75 days ago so please contact us soon as you notice a problem.