Privacy Policy - Customer Services

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media. 

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process any data you provide to us, including the following categories 
- Contact information such as name, address, e-mail address and telephone number
- Payment information and payment history
- Order information
- All correspondence in the matter

WHO HAS ACCESS TO YOUR PERSONAL DATA?

All customer service queries are processed in-house by Classic Football Company Ltd using Gmail software and social media messaging platforms including Facebook, Twitter and Instagram. 

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is based on Classic Football Co Ltd and its legitimate interest. 

HOW LONG DO WE KEEP YOUR DATA?

We will keep your data for 100 days for telephone and e-mails logs and corresponding and for 12 months for case management. For in store complaints your personal data will be saved for 2 years, except for the US where it is saved for 5 years. 

YOUR RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTEREST:

You have the right to object to the processing of your personal data that is based on Classic Football Co's legitimate interest. Classic Football Co. will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.