How do I return an item?

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

You may return any item within 14 days of receiving the item in the original condition for store credit or a full refund of the price you paid for the item. Should you wish to exchange for another item or size you can see on the website, store credit will be added to your account upon receipt of your return.

Placing a new order with credit is really straightforward and can be used to purchase any item on our website. This will never expire and can be used on orders of any value.

We reserve the right to refuse or diminish refunds if an item is returned in a worse condition than described at purchase. This does not include the removing of an item from a plastic bag, but it does include the removal of tags.

Items must be dispatched within 14 days of an advice of return email.

Unfortunately it isn’t currently possible to drop off returns at one of our physical stores

If you’re using your own chosen carrier to return, we cannot be held responsible for goods not received. We recommend sending parcels with a tracked service, making a note of the tracking number.

Please allow up to 7 working days for your return to be processed. We cannot process any refund or credit prior to receipt.

All refunds will be issued via the original payment method to the card or PayPal account used to place the order.

The following items are exempt from these terms and we are unable to accept them back unless faulty:

underwear (inc. undershorts, skins etc.), swimwear, flip flops, bathrobes

Please contact us if you wish to return or exchange an item and our dedicated customer service team will advise you on the next steps.