We hope you'll be happy with your purchase, but if not, you're welcome to return it to us for an exchange or refund, subject to the following terms:
📆 Returns can be initiated within 14 days of receiving your purchase, and must be posted within 14 days of your return approval.
🔍 Returned items must unworn, unwashed and be in the same condition as they were when sent. This does not include the removal of an item from a plastic bag, but it does include the removal of tags. Footwear must be unworn and returned alongside the box and any relevant accessories. We reserve the right to refuse or diminish refunds if an item is returned in a worse condition than described at purchase.
🛑 The following items are exempt from these terms and we are unable to accept them back unless faulty:
underwear (inc. undershorts, skins, compression shirts etc.), swimwear, flip flops, bathrobes, towels
UK returns are free, however international returns are shipped at the cost of the purchaser.
It's possible to exchange for an item of the same value, as long as the new item is available on our website. We cannot reserve exchange items before your parcel reaches our warehouse, so if you are concerned about stock levels, we recommend placing a new order and returning the original purchase for a refund.
If the value of your desired exchange order is greater than the returning purchase, we will provide you with a voucher so that you can create a new order and pay the difference at checkout.
Refunds can be reimbursed via the original payment method, or provided as a voucher for future use on our website. If you choose a voucher, we will also include the price of standard delivery to ensure you receive free shipping on your next purchase. This excludes returns for which free delivery was selected for the initial purchase. Vouchers can be used towards any purchase from our website and do not expire.
International customers are advised to return on a tracked shipping service since we cannot be held responsible for return parcels not received.
Your parcel will be processed within 10 days of arrival at our warehouse.
Before continuing, please ensure the item or items you wish to return adhere to the above terms. If there is a problem with your purchase please contact us before initiating the returns process.
You will need your order number, date of purchase and relevant product codes (all of which can be found in your initial confirmation email or within your account dashboard).
- Click ‘Initiate Return’ below to begin the returns process. Note that only 8 items can be listed per submission - for more items please complete multiple forms.
- Await approval and confirmation of the next steps from our customer support team. This will be sent by email to the address provided in the form so please ensure this is correct.