Orders sent with Royal Mail are required to be sent in parcels no heavier than 2kg. Heavier orders will therefore be dispatched in more than one parcel.
Each parcel sent in this way will have its own Royal Mail tracking number.
As each extra label is created manually by our dispatch team, our automatic shipping notification system is not able to supply these numbers. We are working on a fix for this, but for the time being, if you believe your order to have been shipped in more than one parcel, please contact us and we will provide the extra tracking numbers.
If your order was shipped with DHL or DPD please contact us and our customer support team will investigate this for you.